Google Instant Some Random Thoughts

With the launch of Google Instant I’ve got a few non-connected thoughts on what this means to SEO/SEM as well as to Google, and some questions with how they will adapt to this. First let’s look at the comments I have specifically to Google. A Great Engineering Feat In one way I think this is [...]

Why SCRM is More Powerful With CRM

SCRM stands for Social Customer Relationship Management it’s the burgeoning name for how corporations plan to track and manage customer relationships through social tools (think FaceBook, Twitter and LinkedIn). I recently wrote about my own reasoning on why SCRM shouldn’t be called SCRM and that corporations can’t “manage” customers or expect to manage customers in [...]

It’s Time to Drop the “M” in CRM

Stone Wheel

Social customer relationship management is the evolution of CRM and Todd Clayton over at chatterboxhq had an interesting article which I had to respond to on Why Social CRM Is not the Answer for Social Media it’s a great read (go on read it, I’ll still be here when you get back). OK great, so [...]

Web Design It’s Not Just For PCs Anymore

I have been working in the web design/development community since 1998 and it seems like every time the web takes a step forward it means two steps back for developers. A lot of the same issues that plagued developers when dial-up was still predominant are issues still today. Not because people are on dial-up, but [...]

Editors Going Extinct or a New Breed?

Editor annotation example

Having recently taken up blogging I have discovered one major issue. There’s no editor. Nobody to really ask you is this what you really mean to say? It’s a simple click publish and there it is your article up and out there live for everyone to see. I know at some point I’m going to [...]

Why the Kindle Should be Free (or Some Other e-Reader)

When Amazon launched the Kindle they missed a great opportunity. It’s not like they need it, but they should have made the Kindle FREE. The e-book reader market is still a developing market, but we’ve seen that whoever is king early on is often hard to knock down once they are on top. Amazon could [...]